AUTOMOTIVE SKILL DEVELOPMENT COUNCIL
- Showroom Hostess / Customer Relationship Executive
- Dealership Cum VAS Sales Executiv
- Welding and Quality Technician
- Automotive Service Technician (Two and Three Wheelers),
- Dealership Sales and Value Added Services Executive
Showroom Hostess / Customer Relationship Executive
CURRICULUM / SYLLABUS
On the job training:
Desirable for ASDC Showroom Hostess certificate or
graduate degree/ diploma in any discipline
Compulsory for all other qualifications
After completing this programme, participants will be able to:
At the end of the module the learner should be able to
– Escort and Greet the customer
– Make customer feel comfortable at showroom
– Provide information through brochures
– Coordinate with co-workers to fulfill customer needs
– Assist in effective Visual Display
– Collect feedback of customers
At the end of the module the learner should be able to
– Generate leads from various sources like showroom walking, telephonic enquiries, other marketing campaigns and ATL / BTL activities
– Manage effective communication with clients/ customers
– Maintain reports of customer service requests, feedback, complaints etc.
– Pitch and assist by FABing about the products
– Handle customer concerns and objections effectively
– Prepare MIS and quotations for customers
– Coordinate effectively with team
– Ensure optimum customer satisfaction
Dealership Cum VAS Sales Executiv
CURRICULUM / SYLLABUS
Sales Training that Impacts Business
Case studies
Up to 10% increase in the range selling for a leading FMCG giant. Training intervention in 73 cities across 7 states.
21% increase in promoter sales productivity for a leading mobile handset manufacturer.
16% improvement in sales of model outlets for a global electronics brand.
19% reduction in 0 selling Sales Executives & 44% rise in overall conversion for the biggest automobile manufacturing company in Indi
25% growth in the productivity of the sales team (in tier 2 & tier 3 cities) for the largest and most trusted watch brand in India.
20% rise in sales (in tier 2 & tier 3 cities) for India’s largest platform for buying and selling used cars.
Why learning Virtual selling techniques are vital for sales teams
Welding and Quality Technician
CURRICULUM / SYLLABUS
This program is aimed at training candidates for the job of a “Welding and Quality Technician ”, in the “Automotive” Sector/Industry and aims at building the following key competencies amongst the learner.
After completing this programme, participants will be able to:
Understand the job requirement and the equipment to be used.
Understand the work output required from the process.
Select the type of electrode and the filler material for the welding process.
Understand selection of various parameters like welding current, voltage, electrode distance and similar items.
To install the welding work pieces on the apparatus.
Check the operations of the machine and conduct the actual welding process.
Check the measurement instruments for monitoring the welding process, parameters.
Understand unloading the finished good using suitable equipment like (hoist , lift, etc) Ensure there is no damage to the lifted work piece.
To keep a record of the finished goods.
Perform complete visual and dimension check as per product drawing
Document the observations in the inspection check sheet.
Handle inspection equipment and instruments like vernier, micrometer and height gauge.
Create and sustain a safe & clean environment.
Identify activities which can cause potential injury, through sharp objects, gas leakage, burns, fumes, etc.
Ensure sorting, streamlining and organizing storage and documentation, cleaning, standardization and sustenance across the plant and office premises of the organization.
Automotive Service Technician (Two and Three Wheelers),
CURRICULUM / SYLLABUS
This program is aimed at training candidates for the job of a “Welding and Quality Technician ”, in the “Automotive” Sector/Industry and aims at building the following key competencies amongst the learner.
A motor vehicle service or tune-up is a series of maintenance procedures carried out at a set time interval or after the vehicle has traveled a certain distance. The service intervals are specified by the vehicle manufacturer in a service schedule and some modern cars display the due date for the next service electronically on the instrument panel.
Automotive service technicians and mechanics typically do the following; Identify problems, often by using computerized diagnostic equipment Test parts and systems to ensure that they work properly Perform basic care and maintenance, including changing oil, checking fluid levels, and rotating tires Repair or replace worn parts, such as brake pads, wheel bearings, and sensors Perform repairs to manufacturer and customer specifications Explain automotive problems and repairs to clients.
Dealership Sales and Value Added Services Executive
CURRICULUM / SYLLABUS
uccessful businesses understand their markets, choose customers carefully, and deliver and capture maximum value. Boost revenue and profit by targeting the right segments, designing effective go-to-market strategies, building high-value brands and effective sales teams, and taking full advantage of today’s digital technologies.
PC1.call and enquire about buying plans or interests, as per the calling script, from the prospective calling list assigned
PC3.mention FAB (features / advantages / benefits) and USPs of the vehicle OEM brands available at the dealership over the competitor models
PC2.greet the customers and get vehicle buying interests and time schedule from the prospective calling list to get sales leads
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In case of successfully passing only certain number of NOS’s, the trainee is eligible to take subsequent assessment on the balance NOS’s to pass the Qualification Pack.
